FAQ – Frequently Asked Questions

Shipping

How long does delivery take?

We typically deliver within 7–15 business days depending on your location. Once your order is dispatched, you will receive a tracking number by email.

Do you ship to my country?

We ship across Europe and to many countries worldwide. Shipping availability and costs are shown at checkout.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking link. You can also track your order directly on our website.

Returns & Refunds

What is your return policy?

You have 30 days from the date of delivery to return any item. Products must be unused, in their original packaging, and in the same condition as received.

How do I start a return?

Please contact our support team at info@bibangs.com with your order number and reason for return. We will guide you through the process.

When will I receive my refund?

Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.

Warranty

Do your products come with a warranty?

Yes. All products sold by BibangS come with a minimum 2-year warranty in accordance with EU consumer protection law.

How do I make a warranty claim?

Contact us at info@bibangs.com with your order number, a description of the issue, and photos if applicable. We will respond within 2 business days.

Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

Is my payment information secure?

Absolutely. All transactions are encrypted and processed through secure, certified payment gateways. We never store your card details.

Contact Us

How can I reach customer support?

You can contact us by email at info@bibangs.com. We aim to respond to all inquiries within 1–2 business days.